Terms and Conditions

Welcome to LABS TO GO. These Terms and Conditions ("Terms") govern your access to and use of the LABS TO GO website, including https://labstogo.com/, and any services, information, forms, scheduling tools, or other features made available through the website.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use this website.

1. About LABS TO GO

LABS TO GO provides medical testing and related healthcare services, including mobile phlebotomy, laboratory testing, drug and alcohol testing, DNA and paternity testing, physical examinations, vaccinations, health screenings, clinical and diagnostic testing, and other services offered from time to time.

LABS TO GO serves individuals, employers, healthcare organizations, and other customers through its Virginia Beach location and mobile/nationwide service offerings, where available.

2. Use of This Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Provide false, inaccurate, or misleading information.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the operation, security, or availability of the website.
• Upload malicious software, viruses, or other harmful materials.
• Use automated systems to access or collect information from the website without authorization.
• Impersonate another person or organization.
• Use information obtained from this website for purposes that violate applicable law.

LABS TO GO reserves the right to restrict or terminate access to the website when necessary to protect the website, its users, or its business.

3. Medical Information Disclaimer

The information provided on this website is intended for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.

Information on the website should not be interpreted as a diagnosis or recommendation for a particular treatment, medication, test, or medical procedure.

You should consult an appropriate healthcare professional regarding your individual medical needs and circumstances.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care. Do not rely on this website for emergency medical assistance.

4. Laboratory and Testing Services

LABS TO GO provides various laboratory and specimen-collection services. The availability, requirements, turnaround time, pricing, and eligibility for a particular test may vary depending on the type of service, testing laboratory, location, specimen requirements, and other circumstances.

Some services may require additional information, documentation, identification, physician orders, or other requirements.

LABS TO GO reserves the right to determine whether a requested service can be performed based on applicable laws, regulations, testing requirements, medical considerations, specimen requirements, or other operational factors.

5. Test Results

Test results are dependent on the specimen collected, testing methodology, laboratory procedures, equipment, and other factors.

LABS TO GO does not guarantee that every test will produce a particular result or that results will be available within a specific timeframe unless expressly stated in writing.

Where applicable, results may be provided electronically, by fax, through an approved delivery method, or through other methods made available by LABS TO GO.

You are responsible for providing accurate contact and delivery information.

If you have questions about a test result, you should consult an appropriate healthcare professional.

6. Mobile and On-Site Services

LABS TO GO may provide mobile or on-site specimen collection services at homes, workplaces, healthcare facilities, nursing facilities, or other approved locations.

Mobile services may be subject to additional fees, scheduling requirements, service-area limitations, minimum requirements, or other conditions. The website currently notes that a mobile fee may apply to each site visit in addition to testing fees.

Requested appointment times may be subject to availability and are not guaranteed until confirmed by LABS TO GO.

Customers are responsible for providing accurate service-location information and ensuring that the requested location is reasonably accessible and suitable for the requested service.

7. Appointments and Walk-In Services

Certain LABS TO GO services may be available on a walk-in basis, while mobile or on-site services may require advance scheduling.

The website currently states that in-clinic services are available on a walk-in basis and that the mobile scheduling form is intended for on-site or mobile collection services.

Operating hours and service availability may change. Please contact LABS TO GO directly to confirm current availability before traveling to the facility.

8. Pricing and Payment

Prices displayed on the website are subject to change without notice.

Unless otherwise stated, prices may apply only to the specific service or test identified and may not include additional services, collection fees, mobile service fees, reference laboratory charges, or other applicable costs.

LABS TO GO will make reasonable efforts to provide accurate pricing information; however, errors, omissions, or changes may occur.

Where applicable, payment may be required before services are performed.

You agree to provide accurate payment and billing information and authorize LABS TO GO or its authorized payment provider to process applicable charges.

9. Insurance

Some services may be available as self-pay services, while other services may involve insurance or third-party billing.

Insurance coverage varies by plan, provider, service, diagnosis, and other factors. LABS TO GO does not guarantee that a particular service will be covered by your insurance.

You are responsible for understanding your insurance benefits and any applicable deductibles, copayments, coinsurance, or other charges.

10. DNA and Paternity Testing

DNA, paternity, and other genetic testing services may be subject to additional identification, consent, specimen-collection, chain-of-custody, and documentation requirements.

For legally admissible testing, all applicable identification and chain-of-custody procedures must be followed.

LABS TO GO may refuse or postpone testing when required documentation, identification, consent, or other required conditions are not satisfied.

11. Drug and Alcohol Testing

Drug and alcohol testing may be subject to federal, state, employer, DOT, workplace, or other applicable requirements depending on the type of test requested.

Customers are responsible for providing accurate information regarding the purpose and required type of testing.

Where applicable, testing and specimen handling will be performed according to the requirements applicable to the requested testing program.

12. Vaccinations and Physical Examinations

Vaccinations, physical examinations, screenings, and related services are subject to applicable eligibility requirements and clinical considerations.

A healthcare professional may determine that a particular service is not appropriate or cannot be provided based on the individual's circumstances.

Completion of a physical examination or screening does not guarantee employment, certification, licensing, athletic eligibility, school admission, immigration approval, or any other third-party decision.

13. Weight Management Services

LABS TO GO may offer weight-management services and related healthcare support.

Information regarding weight-management programs, medications, laboratory testing, or other services is provided for informational purposes and does not constitute a guarantee of a particular health or weight-loss outcome.

Individual results vary based on numerous factors.

Any medication or treatment provided through a healthcare professional should be used only as directed by that professional.

14. User-Submitted Information

When you submit information through the website, including contact forms, scheduling forms, service requests, or other forms, you agree that the information you provide is accurate and complete.

You should not submit unnecessary sensitive medical information through general website forms unless specifically requested.

You authorize LABS TO GO to use submitted information as reasonably necessary to respond to your request, coordinate services, communicate with you, and provide requested services, subject to applicable privacy laws and LABS TO GO's Privacy Policy.

15. Privacy

Your use of this website is also subject to the LABS TO GO Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, and protected when you use the website.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

16. Communications

By submitting your contact information, you may receive communications from LABS TO GO regarding your inquiry, requested services, appointments, test-related matters, or other legitimate business purposes.

Where legally required, applicable consent will be obtained before sending certain types of electronic communications.

You may contact LABS TO GO if you believe you are receiving communications in error or wish to request changes to your communication preferences.

17. Third-Party Websites and Services

The LABS TO GO website may contain links, embedded content, scheduling tools, payment services, laboratory systems, or other features provided by third parties.

LABS TO GO does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services may be subject to separate terms and privacy policies.

18. Intellectual Property

Unless otherwise stated, the content of this website, including text, logos, graphics, images, designs, videos, trademarks, service marks, and other materials, is owned by or licensed to LABS TO GO and is protected by applicable intellectual-property laws.

You may view and use the website for personal or legitimate business purposes related to obtaining LABS TO GO services.

You may not reproduce, modify, distribute, sell, publish, transmit, or commercially exploit website content without prior written permission from LABS TO GO.

19. Website Availability

LABS TO GO makes reasonable efforts to maintain the website; however, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, third-party services, network interruptions, or circumstances beyond our reasonable control.

LABS TO GO reserves the right to modify, suspend, or discontinue any portion of the website at any time.

20. Accuracy of Information

LABS TO GO makes reasonable efforts to maintain accurate information on the website.

However, information regarding services, prices, operating hours, availability, testing procedures, and other matters may change without notice.

If there is a conflict between information displayed on the website and information provided directly by LABS TO GO, the most current information provided by LABS TO GO will control.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis.

LABS TO GO makes no warranties, express or implied, regarding the website's availability, accuracy, reliability, completeness, security, or suitability for a particular purpose.

Nothing in these Terms is intended to exclude any warranty or legal protection that cannot lawfully be excluded under applicable law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, LABS TO GO and its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website or your inability to use the website.

Nothing in these Terms is intended to limit liability to the extent such limitation is prohibited by applicable law.

23. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless LABS TO GO and its owners, officers, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

• Your violation of these Terms;
• Your misuse of the website;
• Information you knowingly provide that is false or misleading; or
• Your violation of applicable law or the rights of another person.

24. Changes to These Terms

LABS TO GO may update or modify these Terms from time to time.

Changes will become effective when posted on this website unless otherwise stated.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

We recommend reviewing this page periodically for updates.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any legal dispute relating to these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts located in Virginia, unless applicable law requires otherwise.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

27. Entire Agreement

These Terms, together with the LABS TO GO Privacy Policy and any other applicable policies or agreements referenced on the website, constitute the agreement governing your use of the website, except where a separate written agreement applies to a particular service.

28. Contact LABS TO GO

If you have questions regarding these Terms and Conditions, please contact us:

Last Updated: August 21, 2026